Delivery & Returns Information

Standard Delivery

Zone 1 – UK Mainland

Order before 2pm for delivery within 2-5 working days. FREE delivery on all UK mainland orders over £50, up to 30kg, subject to our trading terms*.

Delivery  Weight Delivery Charge
 Parcel  0 – 30kg  £3.95
 Half Pallet  30 - 500kg  £15.00
 Single Pallet  500 - 1000kg  £30.00
 Two Pallets 1000 - 2000kg  £60.00
 Three Pallets 2000 - 3000kg  £90.00










 

We can deliver to any address in the UK, including Northern Ireland, however certain regions will incur delivery surcharges and certain orders may have restrictions. Deliveries to Northern Ireland, Isles of Scilly and some Scottish Islands may take a day longer.

Please note there is a £10.00 surcharge on all services for Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, Isles of Scilly & Northern Ireland.

Please note that we do not deliver internationally.

Orders placed over weekends and bank holidays will be processed the next working day.

For larger items and bulk deliveries, you may incur higher delivery charges at the checkout. In these instances we will contact you to discuss alternative courier services which may reduce your delivery costs.

Returns

If, for any reason, you wish to return a product that we have delivered, you may do so by either sending it to us or taking it to your local Countrywide Store.

You are entitled to a full refund or exchange providing:

Please be aware that some items can't be exchanged or refunded (unless faulty) if they are perishable or for health and safety or hygiene reasons. This includes food stuffs, animal feeds, animal health, riding hats and body protectors. Please ask at any Countywide Store for a full list.

Please return the parcel to:

Countrywide Farmers PLC
Returns department
Defford
Earls Croome
Worcestershire
WR8 9DF

Please note that Countrywide will only reimburse the cost of postage to return an item where there is a genuine fault with the item being returned.

For all queries or further information on how and where to return your items please contact our Customer Services Team on 0800 169 1735 or e-mail webenquiries@countrywidefarmers.co.uk

Return of Waste Electrical & Electronic Equipment (WEEE)

In accordance with the WEEE (Waste Electrical & Electronic Equipment) regulations, Countrywide are full members of the DTS (Distributor Take Back Scheme) and now offer facilities for customers to return household WEEE for recycling. Full details are available in-store or to find your nearest recycling facility, please visit www.recycle-more.co.uk.