Delivery & Returns Information
Zone 1 – UK Mainland
Order before 2pm for delivery within 2 – 5 working days.
Free UK delivery for orders over £100 up to 30kg subject to our Trading Terms*
|Delivery ||Weight||Delivery Charge|
| Parcel|| 0 – 30kg|| £3.95|
| Half Pallet|| 30 - 500kg|| £15.00|
| Single Pallet || 500 - 1000kg|| £30.00|
| Two Pallets||1000 - 2000kg|| £60.00|
| Three Pallets||2000 - 3000kg|| £90.00|
We can deliver to any address in the UK, including Northern Ireland, however certain regions will incur delivery surcharges and certain orders may have restrictions. Deliveries to Northern Ireland, Isles of Scilly and some Scottish Islands may take a day longer.
Zone 2 – Scottish Highlands and Islands
£6.00 surcharge on all services
Zone 3 – Isle of Man and Isles of Scilly
£11.00 surcharge on all services
Zone 4 – Northern Ireland Only
£8.00 surcharge on 48 hour services
Please note that we do not deliver internationally.
Orders placed over weekends and bank holidays will be processed the next working day.
All deliveries are handled by Parcel Force.
For larger items and bulk deliveries, you may incur higher delivery charges at the checkout. In these instances we will contact you to discuss alternative courier services which may reduce your delivery costs.
If, for any reason, you wish to return a product that we have delivered, you may do so by either sending it to us or taking it to your local Countrywide Store .
You are entitled to a full refund or exchange providing:
• You provide proof of purchase for the goods being returned;
• The goods are returned to us within 28 days of being delivered to you;
• The goods are returned unused and as new, with their original packaging, unless they are faulty.
Please be aware that some items can’t be exchanged or refunded (unless faulty) if they are perishable or for health and safety or hygiene reasons. This includes food stuffs, animal feeds, animal health, riding hats and body protectors. Please ask at any Countywide Store for a full list.
Please return the parcel to:
Countrywide Farmers plc
Please note that Countrywide will only reimburse the cost of postage to return an item where there is a genuine fault with the item being returned.
For all queries or further information on how and where to return your items please contact our Customer Services Team on 0800 169 1735 or e-mail email@example.com
Return of Waste Electrical & Electronic Equipment (WEEE)
In accordance with the WEEE (Waste Electrical & Electronic Equipment) regulations, Countrywide are full members of the DTS (Distributor Take Back Scheme) and now offer facilities for customers to return household WEEE for recycling. Full details are available in-store or to find your nearest recycling facility, please visit www.recycle-more.co.uk.