Cylinders FAQs

Questions

Which gas cylinder do I need?

What are the best sellers?

Where can I get my Countrywide gas cylinder refilled?

Where is my nearest Countrywide Store?

I have inherited an unwanted Countrywide cylinder; I would like to dispose of it. Would you be able to arrange this?

What is the empty weight of the cylinders?

How many litres of gas are there in a 47kg?

Can I convert a litre of gas into a heat content unit such a kWh?

I have purchased a Countrywide Cylinder. Should I have received a regulator with it, or do I buy it separately?

I have purchased a Barbecue and/or patio heater from a DIY store, can I use Countrywide cylinders?

I’m going on holiday, where can I get my Countrywide cylinder exchanged?

What are the dimensions of gas cylinders?

Who do I contact if I have a leaking cylinder?

Answers

Which gas cylinder do I need?

Propane (Painted red) freezes at -42 celsius and propane cylinders are primarily used for heating homes (central heating systems), cooking (including mobile catering) and some commercial applications like forklift trucks and pheasant rearing.

Butane (Painted blue) freezes at 0 celsius and therefore cannot be used for outdoors in the winter months. Butane Cylinders are normally used for cabinet heaters, mobile homes and some BBQs.

Appliances – some appliances run on Propane and some use Butane. Confusion can arise with products like BBQs where some manufacturers design them for Propane and others for Butane. ALWAYS check instruction booklets for the product and/or with the company that supplied the product.

What are the best sellers?

Propane – 47kg, 19kg, 11kg and Butane – 13kg, 7kg

Where can I get my Countrywide gas cylinder refilled?

Simply call your local Countrywide outlet on 0800 1691735. They will bring you a full cylinder and take away the empty bottle for you. If you collect from one of our stockists or your local store, please take the empty bottle with you and they will give you a full cylinder in return.

Where is my nearest Countrywide Store?

To find your nearest Countrywide Store please use our Store Locator or call 0800 1691735

I have inherited an unwanted Countrywide cylinder; I would like to dispose of it. Would you be able to arrange this?

Simply call our Customer Service team on 0800 1691735. We can either arrange collection, or advise you of the nearest Countrywide outlet.

What is the empty weight of the cylinders?

All cylinders vary, the empty weight is written on the shroud of each cylinder. This empty weight is sometimes referred to as the tare weight.

How many litres of gas are there in a 47kg?

93.82 Litres.

Can I convert a litre of gas into a heat content unit such a kWh?

Yes. In simple terms, 1 litre of propane is equivalent to 7.113 kWh, and 1 litre of butane is equivalent to 7.854 kWh.

I have purchased a Countrywide Cylinder. Should I have received a regulator with it, or do I buy it separately?

All regulators are sold separately; if you wish to purchase a regulator with your cylinder, simply call our Customer Service team on 0800 1691735 or ask at point of purchase at one of our Countrywide Retailers. Your appliance instructions should state which type of regulator you need.

I have purchased a Barbecue and/or patio heater from a DIY store, can I use Countrywide cylinders?

Yes you can. If you do not already have a suitable regulator you will need to purchase the correct regulator to suit you product, for this please refer to the User instructions that came with the product. Once the correct regulator is fitted you can then purchase the required cylinder.

I’m going on holiday, where can I get my Countrywide cylinder exchanged?

Our outlets are mainly in the Midlands, South Wales and South West of England. Please call our Customer Service team on 0800 1691735 or check our Store Locator before you leave to find your nearest supplier.

What are the dimensions of gas cylinders?

Butane

Size Height Diameter
4.5kg 340mm 240mm
7kg 495mm 256mm
13kg 580mm 315mm

Propane

Size Height Diameter
3.9kg 340mm 240mm
11kg 580mm 315mm
12kg (FLT) 595mm 320mm
18kg (FLT) 800mm 315mm
19kg 800mm 315mm
47kg 1290mm 375mm

Who do I contact if I have a leaking cylinder?

Call our LPG Customer Service Team 24/7 on: 01386 750330.

See our Different Types of Cylinders