- How does the scheme work?
- Can Shareholder Privilege card and Account holders benefit from a Reward Card?
- Why do I need an email address?
- What can I do if I don't have an email address?
- When do I start collecting my reward points?
- Do I need to have my card with me to earn points?
- How much can I earn in points?
- Will my till receipt tell me how many points I've earned on transactions?
- Can I get points for Energy and Agricultural purchases?
- What happens if my card is faulty, lost or stolen?
- How do I redeem my vouchers?
- My voucher won’t print - what shall I do?
- I can’t log onto my Account – what shall I do?
- I forgot my card when I last visited a store – can the points be added?
- My email address has changed – what shall I do?
- I have checked my statement and have not received some of the vouchers that should have been sent to me?
- Terms and Conditions
How does the scheme work?
The scheme is very straightforward as soon as you're registered, you start receiving reward points for transactions you make:
- In our country stores, as long as you present your card
- Against your energy purchases (once you've registered with our energy department)
- Or with purchases through our online store using the e-mail address you've registered for the Reward scheme
Quarterly you will then be e-mailed vouchers to print out and redeem in store on products of your choice. *Exclusions apply.
- Spring Vouchers – w/c 25th February 2013 – Valid from 1st March to 30th June 2013
- Summer Vouchers – w/c 27th May 2013 – Valid from 1st June to 30th September 2013
- Autumn Vouchers – w/c 26th August 2013 – Valid from 1st September to 31st December 2013
- Winter Vouchers – w/c 25th November 2013 – Valid from 1st December 2013 to 31st March 2014
Issue dates are subject to change if technical issues arise in generating the vouchers.
Can Shareholder Privilege card and Account holders benefit from a Reward Card?
Shareholder Privilege Card holders as well as Account Customers are excluded. This is because these customers receive other benefits / discounts such as lower prices and free delivery.
Why do I need an email address?
The scheme is administered electronically and your vouchers will be sent to your registered email address only.
What can I do if I don't have an email address?
If you do not have your own email address you can use a relative's or friends. Alternatively, you can use local facilities like your Library to create an email account and access your emails through the Library service.
When do I start collecting my reward points?
As soon as you have received your Reward card you can use it in-store and you will start to collect points with your online and energy purchases.
Do I need to have my card with me to earn points?
Your Reward card must be presented at the time of the transaction to be swiped at the till.
How much can I earn in points?
There is no limit. You earn 2% of the value of every transaction you make. The more you spend the more you are rewarded.
So, for every £1 you spend in store you will earn 2 points and each point is worth 1p in rewards.
The minimum value of a voucher is £1. You will have to have spent £50 in the relevant issue period to be entitled to receive a voucher.
Will my till receipt tell me how many points I've earned on transactions?
Your receipt will show that you have used your card with that transaction, but it will not show how many points you have collected.
We have introduced a new online system to view your account and the points you have earned. Your login details are featured on your welcome letter. To access your reward card account online visit
www.countrywidefarmers.co.uk/rewardlogin
If your email changes you will need to email us at reward.enquiries@countrywidefarmers.co.uk confirming your Reward card number and postcode so your reward card login can be updated.
Can I get points for Energy and Agricultural purchases?
At this time customers cannot earn points for Agricultural purchases. However Energy purchases do earn rewards at the following rates:
| Energy | Type | Customer Type | Loyalty Card | Terms |
|---|---|---|---|---|
LPG | Bulk | Domestic | Yes | .25 points per litre |
| Commercial | No | N/A | ||
| Agriculture | No | N/A | ||
Bottled (domestic) | Yes | .5 point per Kilo | ||
Autogas | Yes | .25 points per litre | ||
Fuels | Heating Oil | Domestic | Yes | .25 points per litre |
| Commercial | No | N/A | ||
| Agriculture | No | N/A | ||
Derv | Fuel Card | No | N/A | |
| Forecourt Fuel at Upton Store | No | N/A | ||
Gas Oil/ Tractor Diesel | No | N/A | ||
Renewables | Green Electricity | Yes | 500 points per Year | |
| Wood Pellets | Yes | 100 points per tonne | ||
| Bio-mass Boilers | Yes | 2500 points on the sale | ||
Commercial Gas | No | N/A |
What happens if my card is faulty, lost or stolen?
Please return your card or inform your local store and they will arrange for a new Reward card to be issued.
Alternatively, you can contact us and we will guide you through the process.
How do I redeem my vouchers?
Vouchers can be redeemed at all Countrywide Stores, excluding Countrywide Association Stores at Welland Valley Feeds, Town & Country Supplies Crannaford, Dene Country Store, Heart of England Daventry & Newmarket, 7Y.
My voucher won’t print - what shall I do?
All vouchers have a code, (an LA code) which allow the voucher to be activated. A copy of the LA code for your current voucher will be included on the mailing that was sent out to you with the vouchers. Take a copy of the LA code into your local store along with your Reward Card and the store will be able to apply your discount.
I can’t log onto my Account – what shall I do?
To access your reward card account online visit www.countrywidefarmers.co.uk/rewardlogin
First of all make sure that you copy and paste the details into the log in screen or type them from the welcome letter you received confirming your reward card account registration. The data is case sensitive and it can very easily become corrupted. The best way to avoid this is to copy and paste the information which should then allow you to log in.
If your email changes you will need to email us at reward.enquiries@countrywidefarmers.co.uk confirming your Reward card number and postcode so your reward card login can be updated.
If you are still unable to log in please contact us at reward.enquiries@countrywidefarmers.co.uk confirming your Reward card number, postcode and email address in order for us to investigate.
I forgot my card when I last visited a store – can the points be added?
This is a service that Countrywide are unable to offer. You must present your card at the time of purchase in order to collect your points in store. We are unable to add them at a later date.
My email address has changed – what shall I do?
Please contact us at reward.enquiries@countrywidefarmers.co.uk confirming your Reward card number, previous email address and new email address to allow us to update your details.
I have checked my statement and have not received some of the vouchers that should have been sent to me?
Please double check your email spam and junk mail folders to make sure that the email has not been blocked. Please then contact us at reward.enquiries@countrywidefarmers.co.uk with your details confirming the vouchers which you have not received in order for us to investigate.
Terms & Conditions
- The Reward Card is open to applicants from the UK aged 18 or over.
- To participate in the Reward Card scheme you must have a valid email address and accept email marketing from Countrywide.
- The Reward scheme remains the property of Countrywide Farmers plc, who reserve the right to amend, decline issue, or withdraw the scheme at any time, or terminate the scheme at any time.
- The Reward scheme is not a credit or guarantee scheme, and can only be used in participating Countrywide Stores.
- The scheme is only valid for Countrywide Country Store purchases.
- The benefit may be subject to change and the voucher will only be valid for the benefit applicable to the scheme at the time. No cash alternative to vouchers will be allowable.
- The scheme cannot be used to qualify for additional benefit from any special offer voucher/sale item and/or discount for the same transaction.
- The promoter of the card is Countrywide Farmers plc.
- This scheme cannot be used in conjunction with a Countrywide Staff Discount, Share Privilege card or account purchases.
- The Reward Card is not valid in Countrywide Association Stores such as Welland Valley Feeds and Town & Country Supplies Crannaford, Country Keeper, Dene Country Store, Heart of England Daventry & Newmarket, 7Y.
- Customers are required to inform their local store of any changes to their email or name and address details as failure to do so may result in loss of vouchers.
- Exclusions of products are commercial heating oil, agricultural heating oil, fuel card, forecourt fuel at Upton Store, gas oil, tractor diesel, commercial gas, 7Y services, direct sales of agricultural products.
