Countryclub Frequently Asked Questions - FAQs
Our frequently asked questions have been created to provide you with additional information on Countryclub.
If you can't find an answer to your question below, please contact us by phone on 0845 60 20 212 or email on email@example.com.
Frequently Asked Questions
► How does the scheme work?
The Countryclub scheme is very straightforward; as soon as you're registered, you start receiving reward points for transactions you make:
- In our country stores, as long as you present your card
- Against your LPG energy purchases
- Or with purchases through our online store as long as you use the same email address that you've registered for your Countryclub card.
Quarterly you will then be e-mailed vouchers to print out and redeem in store on products of your choice. *Exclusions apply.
► Can Shareholder Privilege card and Account holders benefit from a Countryclub Card?
The Countryclub card cannot be used in conjunction with a Shareholder Privilege Card or for purchases made on account. This is because there are other benefits / discounts such as lower prices and free delivery associated with these schemes.
If you are an account customer you can still have a Countryclub card but it will only be valid for cash, debit or credit card transactions.
► Why do I need an email address?
The scheme is administered electronically and your vouchers will only be sent to your registered email address.
► What can I do if I don't have an email address?
If you do not have your own email address you can use a relative's or friend's. Alternatively, you can use local facilities like your library to create an email account and access your emails through the library service.
► How long will it take for my card to arrive?
If you signed up in store you will already have your card. If you signed up online please allow 14-21 days from the date of your application for your card to arrive (although we do endeavour to issue them sooner wherever possible).
► When do I start collecting my reward points?
As soon as you have received your Countryclub card you can use it in-store or online. The email address used must match the one registered against your Countryclub card.
► Do I need to register/activate my Countryclub card?
No, your Countryclub card is ready to use immediately. If you have a new ClubLPG card please register by clicking here.
► Do I need to have my card with me to earn points?
Your Countryclub card must be presented at the time of the transaction to be swiped at the till.
► Can I earn points when I shop online?
As long as you use the same email address as that registered to your Countryclub card you'll earn points for any purchases you make online at www.countrywidefarmers.co.uk
► How much can I earn in points?
There is no limit and the more you spend the more you are rewarded. The value of the points you earn will depend upon the type of card you have.
If you have a Countryclub card:
You earn 2% of the value of every transaction you make. So, for every £1 you spend in store you will earn 2 points and each point is worth 1p in rewards. The minimum value of a voucher is £1. You will have to have spent £50 in the relevant issue period to be entitled to receive a voucher.
If you have a Countryclub PLUS card:
You earn 4% of the value of every transaction you make. So, for every £1 you spend in store you will earn 4 points and each point is worth 1p in rewards. The minimum value of a voucher is £1. You will have to have spent £25 in the relevant issue period to be entitled to receive a voucher.You can boost your points balance and save even more with our bonus points offers and events. Remember to check the emails we send you so you don’t miss out.
► Will my till receipt tell me how many points I've earned on transactions?
Your receipt will show that you have used your card with that transaction, but it will not show how many points you have collected.
You can view your Countryclub account, transactions and the points you have earned online at: www.countrywidefarmers.co.uk/countryclublogin
Your login details will be included in your welcome letter. You can retrieve these at any time by contacting: firstname.lastname@example.org or call 0800 121 6809.
► Can I get points for energy purchases?
You can earn 2 points for every 4 litres of domestic LPG purchased.
► How do I earn points on my energy purchases?
When you purchase your LPG you will automatically be issued a ClubLPG card. This will replace any previously issued cards. You will start earning points from your first LPG purchase.
► What happens if my card is faulty, lost or stolen?
Ask in store for a replacement card, it will be issued immediately. Any points from your previous card will be transferred over to the new card.
Alternatively, you can email us at email@example.com or call us on 0800 121 6809 and we will arrange a replacement to be sent out to you.
► How do I redeem my Countryclub vouchers?
Vouchers can be redeemed at all Countrywide stores excluding Countrywide Association stores such as Welland Valley Feeds and Heart of England Daventry. Vouchers are not accepted in the Garden Machinery Workshop at Ledbury. You must have your Countryclub card with you when redeeming your voucher in store.
► Can I redeem my vouchers online?
Unfortunately we are unable to accept loyalty vouchers for online purchases at this time, we will advise as soon as this service is reinstated.
► My voucher won’t print - what should I do?
All vouchers have a code, (an LA code) which allows the voucher to be activated. A copy of the LA code for your current voucher is included on the mailing that was sent out to you with the voucher. Take a note of the LA code into your local store along with your Countryclub card and our staff will be able to apply your discount.
► Is there a minimum voucher value?
We do not issue vouchers for less than £1. Customers with a points balance of less than £1 will not be issued with a voucher. Points will be rolled over to the following quarter and will not be lost.
► How long do I have to use my vouchers?
Vouchers are issued with a 4 month expiry date. Please ensure that you use your voucher before the expiry date printed on the voucher, we are not able to re-issue unused vouchers.
► I can’t log onto my Countryclub account – what should I do?
To access your Countryclub account online visit www.countrywidefarmers.co.uk/countryclublogin
You would have received a Member ID in your welcome letter. You need this to login. A password will be sent to the email address registered to your card. Follow the on screen prompts. When your password is received, please copy and paste into the required field.
If you are still unable to log in please contact us at firstname.lastname@example.org confirming your Countryclub number, postcode and email address in order for us to investigate. Alternatively you can call us on 0800 121 6809.
► I forgot my Countryclub card when I last visited a store – can the points be added?
This is a service that Countrywide are unable to offer. You must present your card at the time of purchase in order to collect your points in store. We are unable to add them at a later date.
► My email address has changed – what should I do?
Please contact us at email@example.com confirming your Countryclub card number, previous email address and new email address to allow us to update your details.
It is important you tell us of any email changes otherwise your Countryclub vouchers won't reach you.
► I have checked my statement and have not received some of the vouchers that should have been sent to me?
Please double check your email spam and junk mail folders to make sure that the email has not been blocked. Please then contact us at firstname.lastname@example.org with your details confirming the vouchers which you have not received in order for us to investigate.
► I have a Countryclub PLUS card and would like to know more about my NFU Countryside benefits. What should I do?
If you have a question relating to your NFU Countryside benefits please contact the NFU directly: NFU Customer Helpline: 0870 840 2030
Existing Cardholder FAQs
► Is my Countryclub card any different to my Countrywide Rewards card?
Countryclub offers you exactly the same benefits that you already get with Countrywide Rewards. Your reward points will be converted into vouchers to spend in store and emailed to you four times a year. We’re simply giving our scheme a new name and will look to add more ‘club’ features and benefits over time.
► I already have a Countrywide Rewards Card. Do I have to switch to a Countryclub card?
Our reward scheme is now ‘Countryclub’ and you’re welcome to have one of our new cards. However if you decide not to request one your existing reward card will continue to be accepted and earn reward points in the usual way every time you use it. Please be aware, though, you must present your card every time you want to earn points on your purchase. So if you’ve lost your Reward Card ask for a new Countryclub card today so you can keep earning rewards.
► How do I switch my Countrywide Rewards card to a Countryclub card?
Just ask a member of staff to request a new Countryclub card for you. We’ll need to note down a few details but it’ll only take a minute or two and there’s no form for you to complete. You’ll be given your new Countryclub card to use straight away. Make sure you hand your old card in or destroy it when you get home.
► Members of my family also have a Countrywide Rewards Card that is linked to mine so we all earn points on our purchases. Can they have a Countryclub or Countryclub PLUS card too?
Other members of your household may have a card linked to yours. If you have a Countryclub card they can ask for an additional card in store. Please make it clear that you want the cards linked and advise us which card number you want as the main card. Vouchers are only issued and redeemable against the main card. Any queries, please call us on 0800 121 6809.
► I pay for most of my purchases in Countrywide on account. Can I also use a Countryclub or Countryclub PLUS card for these purchases?
Countryclub and Countryclub PLUS cards may only be used for purchases made with cash, or a debit or credit card.
► What do I need to apply for Countryclub PLUS?
Just your existing Countryclub card number if you have one. You’ll need to set up a direct debit for the annual Countryclub PLUS fee so you will also be asked for your bank or building society details. Remember that applications for Countryclub PLUS can only be made online. You can apply in store at one of our kiosks.
► If I upgrade to Countryclub PLUS will I receive the extra reward points benefit straight away?
As long as you enter your current Countryclub card number when you apply, your existing card will be updated immediately to start earning 4 points for every £1 you spend instead of the standard 2 points. You can continue using your Countryclub card until your new Countryclub PLUS card arrives in the post. Remember to destroy your old card once you receive your new one.
► I’m already a member of NFU Countryside. Do I need to apply for a Countryclub PLUS card in order to receive the extra benefits?
You will automatically be sent a Countryclub PLUS card. This will also become your new NFU Countryside membership card. Any reward points that you collect between the launch of the Countryclub scheme and the date that you receive your new card will be doubled so that you benefit from 4 points per £1 spent as soon as the new Countryclub PLUS scheme commences. Where data permits we will associate your existing Countryclub card and NFU Countryside membership but you may need to update these online if we’re not able to do this automatically.
Countryclub/Countryclub PLUS Terms and Conditions
- The Countryclub/Countryclub PLUS card is open to applicants from the UK aged 18 or over.
- To participate in the Countryclub/Countryclub PLUS scheme you must have a valid email address and accept email marketing from Countrywide.
- The Countryclub/Countryclub PLUS scheme remains the property of Countrywide Farmers plc, who reserve the right to decline issue, amend, withdraw or terminate the scheme at any time. In case of any withdrawal or termination of the Countryclub PLUS scheme, cancellation of the scheme will not result in cancellation of the NFU Countryside membership.
- The Countryclub/Countryclub PLUS scheme is not a credit or guarantee scheme, and can only be used in participating Countrywide Stores.
- The scheme is only valid for Countrywide Country Store and online purchases. Your email address must match the one registered against your card for online purchases.
- The benefit may be subject to change and the voucher will only be valid for the benefit applicable to the scheme at the time. No cash alternative to vouchers will be allowable. Countryclub PLUS vouchers may not be used in part or full payment of the annual Countryclub PLUS fee.
- The scheme cannot be used to qualify for additional benefit from any special offer voucher/sale item and/or discount for the same transaction.
- The promoter of the card is Countrywide Farmers plc.
- This scheme cannot be used in conjunction with a Countrywide Staff Discount, Shareholder Privilege card or account purchases.
- The Countryclub/Countryclub PLUS card is not valid in Countrywide Association Stores such as Welland Valley Feeds, Heart of England Daventry, or in the Garden Machinery Workshop at Ledbury.
- It is the cardholder’s responsibility to notify Countrywide of any changes to their email or name and address details, either by email (email@example.com), by telephone (0800 121 6809) or by contacting their local Countrywide store. Failure to do so may result in loss of vouchers.
- The following products are excluded from the Countryclub/Countryclub PLUS scheme: commercial LPG, commercial heating oil, agricultural heating oil, fuel card, forecourt fuel at Upton Store, gas oil, tractor diesel, commercial gas, direct sales of agricultural products.